1. Introduction
ERA Group ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services — including farmhouse rentals, event planning, and property deals across Delhi NCR.
2. Information We Collect
We may collect the following types of information when you interact with us:
2.1 Information You Provide
- Contact details: name, phone number, email address, and location when you fill out our contact form, enquire via WhatsApp, or call us.
- Event details: event type, guest count, date preferences, and special requirements when booking a venue or planning an event.
- Property preferences: property type, budget, location preferences, and other requirements when enquiring about real estate.
- Communications: any messages, queries, or feedback you send to us.
2.2 Information Collected Automatically
- Usage data: pages visited, time spent, referring URL, browser type, and device information.
- IP address: for analytics and security purposes.
3. How We Use Your Information
We use your information for the following purposes:
- To respond to your enquiries, provide quotes, and process bookings.
- To deliver our services including farmhouse rentals, event planning, and property assistance.
- To improve our website, services, and customer experience.
- To send service-related communications (booking confirmations, follow-ups).
- To comply with legal obligations and protect our rights.
We do not sell your personal information to third parties.
4. Third-Party Services
Our website uses third-party services that may collect information:
- Google reCAPTCHA: protects our site from spam and abuse. It collects hardware and software data sent to Google. Google Privacy Policy
- WhatsApp: when you contact us via WhatsApp, your phone number and messages are processed by Meta. WhatsApp Privacy Policy
- Instagram & LinkedIn: our social media links are provided for your convenience. We do not share your data with these platforms unless you choose to interact with us there.
- Google Fonts: used for typography. Your browser may request font files from Google's servers.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When no longer needed, we will securely delete or anonymise your data.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access: request a copy of the personal data we hold about you.
- Correction: request that we correct any inaccurate or incomplete data.
- Deletion: request that we delete your personal data, subject to legal obligations.
- Objection: object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us using the details below.
8. Cookies
Our website does not use tracking cookies for marketing purposes. We may use essential cookies required for the functioning of the site. You can configure your browser to refuse cookies, but some features may not function properly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
This policy was last updated on 14 May 2026.